Asheville 2-1-1 of WNC celebrates 10 years with an open house

ASHEVILLE – United Way’s 2-1-1 of WNC celebrates 10 years in the 2-1-1 call system this year with an open house from 1-3 p.m. Monday, May 2 at 2-1-1 of WNC at the Community Services Center at 50 South French Broad Avenue in Asheville.  While United Way of Asheville and Buncombe County had provided community information and referral services through First Call For Help since the 1970’s,  it wasn’t until the switch to the 2-1-1 call system that this critical service became firmly established in our community.

Adoption of the 2-1-1 call system allowed:

simplified access

·All our residents need to remember are three numbers – 2-1-1 – to access information about community resources.

increased access

·2-1-1 of WNC’s online database is searchable by any individual or service provider.

·Trained and certified referral specialists are available by phone 24/7 and offer accessibility to speakers of all languages through a statewide, real-time translation service.

·We widened our range of services so that today 2-1-1 of WNC encompasses a four-county region of Buncombe, Henderson, Madison and Transylvania counties.

About 2-1-1

•United Way’s 2-1-1 of WNC is a free, 24/7 community service information line that links people with health and human services in Buncombe, Henderson, Madison and Transylvania Counties.  People can call 2-1-1’s confidential help line by dialing 2-1-1 or searching the online database at www.211wnc.org.

•2-1-1 is a community service of United Way of Asheville and Buncombe County and provided in partnership with local United Ways and county governments.

For more information contact: Rachael Nygaard, director of United Way’s 2-1-1 of WNC:  828-239-1037 or rachael.nygaard@unitedwayabc.org




What’s the 2-1-1? Annual Community Report for Asheville and WNC

ASHEVILLE – 2-1-1’s annual report to our community has been published and is now available online.

•          Learn about the many ways 2-1-1 is connecting people to community services.

•          Read about the call volume increases 2-1-1 has experienced over the past couple of years.

•          See what our callers are saying about how 2-1-1 helped them.

•          Check out infographics that show 2-1-1’s call types, caller need categories, and more.

•          View a choropleth map (or “heat map”) of 2-1-1 call volume by zip code.

•          Learn how 2-1-1 advocates for solutions to the needs of people in our community.

•          Read stories of people who have been helped by 2-1-1.

Click to see the Annual Report

About 2-1-1

• United Way’s 2-1-1 of WNC is a free, 24/7 community service information line that links people with health and human services in Buncombe, Henderson, Madison and Transylvania Counties. People can call 2-1-1’s confidential help line by dialing 2-1-1 or search the online database at www.211wnc.org.

• 2-1-1 is a community service of United Way of Asheville and Buncombe County, provided in partnership from local United Ways and county governments.