I have to blog on this… finally… after months of frustration, forgetting about it, and hoping for a better vacation next year. Every year, thousands of people from Asheville & Western North Carolina vacation at Wyndham Resorts and have good and bad experiences. Ask Asheville went to Cypress Palms this past summmer, and spent most of the time trying to get comfortable in the place. The internet, that you had to pay additional for, would work for several minutes, click off, and we would spend another 30 minutes trying to reconnect. The staff said they were having problems, but other people at the resort said it has always been bad.
One of the things that amazed me is that when we brought anything to their attention, they quickly bragged on the “other two” places in and around Orlando. One was only 5 minutes away, but you could not use the amenities that they had. So our overall rating of Wyndham’s Cypress Palms is a 5 on a scale of 1 – 10. Of course simple little things could be done like getting new sheets that could actually fit the beds, or using new microwaves that work instead of the leftovers from the “better” resorts. We were evauating 3 condo suites in which us or our friends occupied, so we did not unfairly judge by only using one.
Here are some other items:
1. No sheets for pullout couches, 2. Ceiling fan lighting old and inadequate, 3. DVD player not working in one room, 4. Stove burner problems in 2 out of 3 rooms, 5. Had to call front desk at least 3 times to make something happen, 6. Doors into other suites to the side were unlocked in 2 of the 3 rooms, 7. Showers did not have any grips so child fell pretty hard 3 times, 8. Lobby, elevators, and reception personnel were great, especially Beverly.